Terms &
Conditions

For purposes of this Agreement, the company Airbox Express S. de R.L. shall be understood as the service provider. The services offered by Airbox Express S. de R.L. are reserved for and directed to individuals with legal capacity to contract who are over 18 years of age.

Customer: The individual who provides their name and general information.

Between the undersigned parties, namely: AIRBOX EXPRESS, S. de R.L., a corporation organized under the laws of the Republic of Panama, on one part, and the Customer, on the other part, who together with AIRBOX EXPRESS S. de R.L. shall be referred to as the Parties, hereby enter into this Affiliation Agreement in accordance with the following terms and conditions:

Documentation: The Customer must provide Airbox Express S. de R.L. with the required documentation to effectuate their registration. This shall include the Affiliation Agreement duly signed in physical or electronic form, as well as Form 1583, and identification document (valid national ID or passport).

Transport: Notice of the 1929 Warsaw Convention: If air, sea, or land transport of your cargo or document includes a destination or stopover in a country different from the country of departure, certain rules of the Convention shall apply, and AIRBOX EXPRESS S. de R.L. may invoke the notice of "The 1929 Warsaw Convention" containing the rules governing international air transport. You agree that your cargo or document shall be subject to the standard terms of AIRBOX EXPRESS S. de R.L. which limit liability for damage, loss, or delay. Otherwise, our liability for delay shall be limited solely and exclusively to a refund of transport costs (not to additional declared costs, customs duties, or taxes advanced by us on your behalf), and our liability for damage or loss shall not exceed US $100.00 or US $9.07 per pound, whichever is consistent with the provisions of the 1929 Warsaw Convention.

Road Transport Notice: Goods or documents transported wholly or partially or exclusively by road — whether or not under an explicit agreement — in, to, or from a country that is party to the Convention on the Contract for the International Carriage of Goods by Road (the "CMR") shall be subject to the terms and conditions of the CMR, notwithstanding any contrary provision of this agreement, except that the higher liability limits set forth in these conditions shall remain in effect over those established in the CMR consignment note.

Additional Declared Value for Transport: We do not provide cargo liability insurance or all-risk insurance, but the Customer may pay an additional fee for an additional declared value for transport. Please contact us or consult our current rate sheets. Our maximum liability shall be the lesser of the declared value for transport or the actual damages.

Declared Value Limit: We only permit a limited declared value for goods or documents, particularly those of extraordinary value including, but not limited to, jewelry, works of art, antiques, precious metals, silverware, and fur coats. The value for transport is limited and will depend on the content and destination of the goods or any other restrictions imposed by IATA.

Excluded Liabilities: Under no circumstances shall we be liable for any damages, whether direct, incidental, special, or consequential, that exceed the declared value for transport (including, but not limited to, loss of income or profits), whether or not we had knowledge of the possibility of such damages, unless they were caused by our proven intentional misconduct or gross negligence. We shall not be liable for loss, damage, or delay caused by events beyond our control, including but not limited to acts of God, force majeure, air hazards, weather conditions, mechanical delays, acts of public enemies, wars, strikes, civil commotions, acts of terrorism, or acts or omissions of authorities (including all officials of state regulatory entities) with actual or apparent authority.

Claims: Every package must be inspected before signing the delivery receipt. To process a claim for merchandise showing evident transport damage, lost merchandise, or proven shortage, the account-holding Customer must sign a claim letter, immediately return the merchandise if delivery was made at a branch, and provide the corresponding invoice. If delivery was made to the home, the Customer has up to 48 hours to notify the claim. AIRBOX EXPRESS S. de R.L. may take 7-21 business days to respond to the claim depending on its nature. No claims shall be accepted after the designated time for receipt.

AIRBOX EXPRESS S. de R.L. is a cargo transport facilitator. As such, it shall not be liable for damages or malfunction due to factory defects of the merchandise. The Customer must contact their supplier directly to file claims of this nature.

The Customer must notify or alert in advance and prior to the arrival of fragile packages for proper inspection in the United States or other countries of origin. We are not responsible for damages to boxes containing fragile items that are not specifically marked as fragile on the box itself, or whose tracking number was not pre-alerted or previously notified.

It is the sole responsibility of the product manufacturer or supplier to ensure adequate and secure packaging for transport. Airbox Express S. de R.L. assumes no liability for damages caused to poorly packaged products, products without proper protection, or products whose packaging does not meet the required safety and quality standards for transport.

For operational or non-evident claims, the Customer must contact their supplier for instructions on how to proceed.

In the event that the Customer expressly requests repackaging, Airbox Express S. de R.L. undertakes to perform such service with due care and attention, following the instructions provided by the Customer. Any additional costs associated with repackaging shall be communicated to the Customer before the service is performed. However, Airbox Express S. de R.L. shall be exempt from all liability for damages, losses, or deterioration that the products may suffer if the Customer declines the repackaging suggestion or opts for a different type of repackaging than suggested, rendering it unsuitable to guarantee proper preservation and transport.

AIRBOX EXPRESS S. de R.L. provides insurance for all merchandise covering the journey from its arrival at the warehouse in the United States or other origins, to delivery to the Customer in Panama. The cost is $1.05 for declared merchandise valued up to $99.99, $2.00 for merchandise from $100.00 to $199.99, and $1.50 for each additional $100.00 thereafter for the Premium plan; for the Economy plan the cost is $1.00 for declared merchandise valued up to $99.99, $2.00 for merchandise from $100.00 to $199.99, and $1.50 for each additional $100.00 thereafter; and for sea freight shipments $0.99 for merchandise up to $99.99 and 1.1% for merchandise over $100.00.

Every package picked up at our branches or delivered by one of our delivery agents must be inspected at the time of pickup or delivery. By signing the Proof of Delivery, the Customer accepts delivery of the package as conforming.

Abandoned Packages: Any merchandise and/or correspondence that has not been claimed by the Customer after being contacted by AIRBOX EXPRESS S. de R.L. personnel via email or telephone shall be considered in this category.

AIRBOX EXPRESS S. de R.L. reserves the right to dispose of packages and mail that have not been picked up from its facilities within a period of two (2) months. Packages remaining at the airport warehouse due to lack of information from the Customer, documentation, processing, or any other inconsistency shall be considered abandoned merchandise after two (2) months from their entry into Panama and may be delivered to the National Customs Authority or remain at the discretion of AIRBOX EXPRESS S. de R.L. All packages held by the National Customs Authority that have been detained due to lack of documentation, processing, or any other inconsistency shall be declared abandoned after twenty (20) business days, in accordance with Articles 283 and 604 of the REGULATIONS OF THE CENTRAL AMERICAN UNIFORM CUSTOMS CODE (RECAUCA). Packages remaining in warehouses in the United States or other origins due to lack of information from the Customer, documentation, processing, or any other inconsistency shall be considered abandoned merchandise after two (2) months from their entry into the US warehouse and thirty (30) days for other origins. After this period, no claims for abandoned packages shall be accepted.

AIRBOX EXPRESS S. de R.L. reserves the right to credit transport and tax charges, or the value of the merchandise, applied to merchandise declared abandoned by the Customer or the competent authority.

Documentation Responsibility: It is the sole responsibility of the Customer to provide complete, truthful, and timely documentation that certifies and attests to the content, nature, and/or value of the merchandise, releasing us from any liability arising from incorrect, incomplete, or false information.

Right of Inspection: The Customer expressly authorizes by this instrument that, at our sole discretion or at the request of competent government authorities, the merchandise and/or documentation may be opened and inspected by us or by said authorities at any time when, in our or the authorities' judgment, it is considered dangerous, suspicious, or subject to verification.

Such inspection may be performed before and/or after shipment, without generating any liability for our company for delays, damages, or costs arising from such review.

We exclude Airbox Express S. de R.L. from all liability for shipments of such items accepted in error. You may visit our website for more details. www.airbox.com.pa

For more information:https://airbox.com.pa/tramites_especiales/

– Restricted Articles are those that, by legal mandate, require authorization from one or more competent entities to be subject to a specific customs regime. Articles containing alcohol in their composition, such as cosmetic products or flammable chemicals, or articles under air pressure such as airbags, shock absorbers, aerosols, among others, shall be classified as Hazardous Material. The Customer must ensure that the merchandise complies with the mandatory rules in accordance with the laws of the Republic of Panama or International Convention relating to the transport of Dangerous Goods and must inform AIRBOX EXPRESS S. de R.L. in writing of the exact nature of the danger before the company takes custody of dangerous goods (The UN Model Regulations use a classification system assigning each dangerous substance or article to a class. There are 9 classes: Explosives, gases, flammable liquids, flammable solids, oxidizing substances, toxic and infectious substances, radioactive material, corrosives, and other dangerous substances and articles including spontaneously combustible materials and materials dangerous when wet, miscellaneous dangerous goods including some household items such as chlorine, alcohols, nail polish, perfumes, aerosols, paints, etc.), indicating the precautions to be taken where necessary. It is understood that if AIRBOX EXPRESS S. de R.L. is unaware of the dangerous nature of the merchandise, it may be discharged or destroyed as circumstances require, without compensation to the final consignee of the merchandise, and AIRBOX EXPRESS S. de R.L. shall be responsible for notifying the Customer, who shall be liable for all losses. Dangerous cargo must be properly labeled by the supplier for expedited processing and acceptance of additional charges by the Customer.

If the cargo arrives without labeling or we are not notified of dangerous content, and upon inspection by the United States Transportation Security Administration (TSA) we are fined or sanctioned, the Customer shall assume all liability, expenses, and imposed penalties.

Dangerous Goods – Customer Responsibility: All merchandise classified as dangerous, hazardous, or subject to special regulation must be notified in advance, expressly, and in writing by the Customer, in order to notify the warehouse in the United States and/or any other country of origin, and thereby prevent risk situations.

The Customer undertakes to inform AIRBOX EXPRESS S. de R.L. in advance when they have made a purchase considered to be hazardous material, in accordance with applicable legislation, international regulations, air, sea, or land transport regulations, or provisions of competent authorities.

The Customer declares, warrants, and agrees that they are solely and exclusively responsible for the correct identification, classification, declaration, and documentation of dangerous goods, as well as for compliance with all applicable laws, regulations, and requirements.

AIRBOX EXPRESS S. de R.L. shall assume no liability for damages, losses, penalties, delays, additional costs, or any consequences arising from the Customer's omission, incorrect declaration, or failure to notify regarding dangerous goods, and the Customer agrees to indemnify and hold harmless AIRBOX EXPRESS S. de R.L. against any claims by third parties or authorities.

We exclude Airbox Express S. de R.L. from all liability for shipments of such items accepted in error. You may visit our website for more details. https://airbox.com.pa/

For more information:https://AIRBOX.com.pa/tramites_especiales/

– Articles requiring special procedures: Such as consumables (animal or human) and/or items in contact with the skin, as well as items based on their composition (wood or organic materials).

For more information:https://AIRBOX.com.pa/tramites_especiales/

Customs Clearance: By delivering your goods or documents to us, the Customer hereby appoints AIRBOX EXPRESS S. de R.L. as their exclusive agent to perform customs clearance and certifies us with the consignee for the deposits to designate a customs agent to perform customs clearance (unless the Customer specifies a customs agent contrary to this airway bill/contract). In some cases, local authorities may require additional documentation confirming our appointment. It is the sole, exclusive, and express responsibility of the Customer to provide correct, complete, truthful, and updated documentation for Export and Import services, which includes, by way of example but not limitation, the commercial invoice of their shipments and payment confirmation when required by customs authorities.

Powers of AIRBOX EXPRESS S. de R.L.: For the proper provision of its services, the Customer authorizes AIRBOX EXPRESS S. de R.L. to perform, on behalf of the consignee, any of the following activities:

(1) Pay customs duties, taxes, contributions, or charges required under applicable laws and regulations.
(2) Act as agent of the consignee or on its behalf to carry out customs procedures.
(3) Make endorsements and carry out procedures related to shipment documentation.

Legal Compliance: The Customer guarantees and assumes full responsibility for compliance with all applicable laws, rules, and regulations, including but not limited to customs laws, import and export laws, as well as any governmental provisions of the countries to, from, through, or over which their shipment is transported.

The Customer agrees to provide such information and to complete, attach, and deliver together with this airway bill/contract all documentation necessary to comply with said laws, rules, and regulations.

Limitation of Liability: AIRBOX EXPRESS S. de R.L. assumes no liability whatsoever, to the Customer or third parties, for losses, damages, penalties, delays, or expenses resulting directly or indirectly from the Customer's failure to comply with the obligations established in this provision.

In all applicable cases, the corresponding taxes shall be liquidated based on the invoice value provided by the Customer and/or the invoice sent by the supplier with the merchandise. Under no circumstances shall the payment of customs duties and tariffs be refunded. Under no circumstances shall applicable customs duties and tariffs be avoided or left unpaid. Likewise, the Customer is responsible for the information provided regarding the content and description of the cargo, as well as the declared and invoiced value for tax payment purposes or any other procedure required by the National Customs Authority of Panama. If the information is incomplete or erroneous, the Customer shall be responsible for the sanctions imposed by customs authorities and relevant agencies.

The Customer has five (5) business days to pick up packages from the airport without storage charges. Failure to provide the required documentation for package pickup will result in additional storage charges at a rate of $0.05 per pound or a minimum of $1.50 per day.

For sea freight cargo, the Customer shall only have the days provided by the customs warehouse as notified. After this period, the Customer must assume the storage charges imposed by the customs warehouse.

Payment Responsibility: Even if the Customer gives different payment instructions, the Customer shall always be responsible for all charges, including transport charges and other charges related to the handling of their packages (repackaging, package inspection, etc.), customs and tariff assessments, including fees related to our payment in advance thereof, government penalties and fines, taxes, our attorneys' fees and legal costs related to the merchandise or documents. The Customer shall also be responsible for any costs incurred in returning their merchandise or documents, or storing them pending final decision.

At the time of picking up their package at a branch or agency, or receiving it from a home delivery agent (AIRBOX EXPRESS S. de R.L.), the Customer is obligated to pick up and pay for all packages that are invoiced and available in their account. Under no circumstances may the Customer pick up their merchandise without first having paid any amount due at the time of pickup.

In the event of picking up or receiving a package without payment, AIRBOX EXPRESS S. de R.L. has the obligation to report such conduct to the Panamanian Credit Association ("APC"). By signing this document, the Customer gives their express consent for AIRBOX EXPRESS S. de R.L. to make the corresponding notifications in accordance with legal parameters.

Payment Methods: The Customer must pay the cost of shipping or the requested service at the time of picking up their packages at a branch, or prior to requesting any service. In the case of home deliveries, payment must be made before the corresponding delivery is carried out. To learn about the available payment methods, we invite you to visit our website.

In the event the Customer registers a credit card in our system, they authorize Airbox Express S. de R.L. to make automatic charges corresponding to their invoices. Likewise, the Customer undertakes to keep the information of said card updated.

If payment is made via local bank transfer (ACH), the Customer must send the payment receipt through the link Notify your payment and request package delivery. When using our automatic payment platforms, both in the mobile application and on the website, the payment will be automatically credited to the Customer's account. Delivery coordination will be carried out once the payment has been credited. The estimated delivery time is 24 to 48 business hours after payment is credited.

Rates: The Customer accepts and agrees to pay the total charges generated by the handling and importation of their packages in a single payment before delivery, subject to those accounts with an active credit line.

Freight rates are based on whole pounds, so no fractional charges shall apply. Freight costs are listed on the website airbox.com.pa and correspond to the selected plan according to the rate schedule in effect at the time of registration. The following information serves as a reference for the first 5 pounds, exclusively for service from the United States to Panama:

*New air rates, fuel surcharge adjustment, effective April 2, 2026.

To view rates from other origins, please consult our website airbox.com.pa.

AIRBOX EXPRESS S. de R.L. has an online calculator that provides an estimate of transport charges and additional charges that will be incurred by your package. Calculations are estimates based on data provided by the Customer. The Customer understands that certain products, due to their materials or packaging, may have a different final weight upon arrival. Charges will be based on the actual weight of the package upon arrival. Import costs for products will be charged to the Customer based on the actual or volumetric weight of the products. For the Premium Plan, the greater of actual weight and volumetric weight shall be determined for freight billing purposes. For the Economy Plan, regardless of product dimensions, volumetric weight shall be determined and freight shall be billed on the greater of the two.

AIRBOX EXPRESS S. de R.L. reserves the right to offer promotional rates among its customers under such terms and conditions as it deems appropriate, for the duration established in the terms and conditions of such promotions.

Delivery Fee: Home delivery service shall cost $1.50 per delivery, with a maximum limit of five (5) packages per delivery. This fee is in addition to the air or sea freight cost, depending on the plan selected by the Customer. The corresponding amount will be reflected on the invoice of the last package dispatched on that day. For packages weighing more than forty (40) pounds, the Customer must request a prior quote through our customer service department.

APC Review: The Customer hereby expressly authorizes AIRBOX EXPRESS S. de R.L. to verify, update, register, and request their credit references from the APC from the moment of signing this contract.

Furthermore, the Customer authorizes AIRBOX EXPRESS S. de R.L. to collect, store, record, organize, process, select, extract, cross-reference, interconnect, associate, dissociate, communicate, assign, exchange, transfer, transmit, or cancel both their credit references and those of the company they represent through the Panamanian Credit Association/APC BURO, S.A. or any other entity deemed appropriate for credit processing, as well as to consult, with their full consent, the identity verification system (SVI) of the Electoral Tribunal for the purpose of validating their identification data.

If the Customer fails to pay for or pick up invoiced packages within the current month, their account shall enter a Suspended status, thereby preventing the delivery of packages until the total account balance is paid.

Furthermore, failure to pick up packages within ten (10) calendar days of receipt at the branch shall incur a surcharge of $0.05 per pound per day, with a minimum charge of $1.50 in all cases.

For accounts with an established credit limit (after formally requesting it through a credit application), the Customer is obligated to pay the full account balance at the end of each month. If the credit limit is exceeded, the Customer must pay the entire delinquent balance, regardless of the day of the month. If the account balance is not paid within the established dates (even if the granted credit limit has not been exceeded), the account shall enter Suspended status, thereby preventing the delivery and/or pickup of packages and mail available at the branch or warehouse.

Any account with delinquency exceeding thirty (30) calendar days shall incur a monthly charge of 2% on the outstanding balance, and the account shall enter HOLD status, meaning packages shall be retained in our warehouse until payment of the amount owed.

Credit Card Payment Surcharge: If the package payment is made with a credit card, the portion of customs taxes exceeding $500.00 shall incur a 3% surcharge on the invoiced amount. This does not apply to merchandise transport services and other items.

Surcharge for purchases made with AIRBOX EXPRESS S. de R.L.'s credit card: Any online purchase with a value from $0.01 up to $500 shall pay $6.50 + ITBMS ($6.96) per form. Any online purchase with a value of $500.01 and above shall be handled by calculating 2% of the purchase value as the store processing cost.

Online Purchases: Terms and Limitations of Online Purchases

Other: AIRBOX EXPRESS S. de R.L. shall have the authority to close the account of any Customer or authorized user who has made offensive or insulting remarks against it, its representatives, or its employees, whether personally or as a company. Likewise, if improper use of the account is confirmed for illegal acts of fraud, identity theft, among others.

All our rates are subject to change at any time without prior notice and are calculated based on the physical weight or volume of the cargo, whichever is greater, according to the chosen plan.

The Customer may request a change to any branch and/or agency at any time and as many times as required, provided they have picked up and paid for all pending packages in their account. Please note that changing the branch or agency may entail a change in the rate due to the location and transport cost of the merchandise from the Central Warehouse to that location. Accordingly, the Customer must accept the new rate.

By means of this agreement, the Customer authorizes AIRBOX EXPRESS S. de R.L. personnel to open a free account on the online sales sites most recommended by the company. Should the Customer decide to close their account with said companies, they may do so only by canceling the subscription via email.

Personal Data: The Customer expressly authorizes AIRBOX EXPRESS S. de R.L. to collect, store, record, organize, process, select, extract, cross-reference, interconnect, associate, dissociate, communicate, assign, exchange, transfer, transmit, or cancel their personal data.

The Customer likewise expressly authorizes AIRBOX EXPRESS S. de R.L. to process their personal data with its lawyers, auditors, or accountants, and with any provider that requires detailed personal data of the Customer to handle notifications and deliveries thereof, as well as with AIRBOX EXPRESS S. de R.L.'s subsidiaries and collaborators. All aforementioned persons shall handle the Customer's personal data with due diligence and under strict confidentiality in compliance with applicable laws, Personal Data Protection regulations, and in accordance with our privacy policies.

The Customer has the following rights regarding their personal data:

1. Right of Access: AIRBOX EXPRESS S. de R.L. shall provide the Customer with the personal data that is stored and processed, if requested by them.
2. Right of Rectification: AIRBOX EXPRESS S. de R.L. shall provide the Customer with the necessary rectification mechanisms should they request correction of errors, modification of data that is inaccurate, outdated, false, incorrect, incomplete, and to ensure the accuracy of the information subject to processing.
3. Right of Opposition: AIRBOX EXPRESS S. de R.L. shall allow the Customer, for well-founded and legitimate reasons related to a particular situation, to refuse to provide their personal data or to have it subjected to certain processing, as well as to revoke their consent.
4. Right of Cancellation: AIRBOX EXPRESS S. de R.L. shall allow the Customer to request the deletion of their incorrect, irrelevant, incomplete, outdated, inaccurate, false, or impertinent personal data.

Any changes to their data and/or corrections thereof must be notified by the Customer through the contact form on our website http://airbox.com.pa/contacto. We recommend periodically reviewing our website to stay informed of updates.

The Customer authorizes AIRBOX EXPRESS S. de R.L. to process their personal data for the purpose of providing information about promotions, events, activities, surveys, and services. AIRBOX EXPRESS S. de R.L. shall use email, SMS, WhatsApp, Social Networks, among others, as a communication channel. Likewise, the Customer authorizes AIRBOX EXPRESS S. de R.L. to send them promotions, discounts on its services, etc., by any digital means.

AIRBOX EXPRESS S. de R.L. is a member of BASC (Business Alliance for Secure Commerce), whose objective is to promote Secure Commerce within the Logistics Chain, and we are an OEA (Authorized Economic Operator) accredited company before the Customs Authority of Panama.

A signed copy of this Agreement, whether physical or electronic, shall be kept in the files of AIRBOX EXPRESS S. de R.L. in digital form, and the Customer shall be given their original signed copy when registering at our branches. The Customer may access the terms and conditions set forth in this document, as well as the Privacy Notice or through the Welcome email received upon subscribing to this agreement.

In addition to this agreement, the Customer must sign Form 1583 of the United States Postal Service.

If the affiliation is completed online through the site airbox.com.pa, by accepting the terms and conditions the Customer is expressly accepting each of the terms, conditions, rights, and obligations contained in this document.

The Customer certifies that all data provided to subscribe to this Agreement is truthful.

AIRBOX EXPRESS S. de R.L. reserves the right to change, modify, add, or delete this affiliation agreement. For the interpretation and performance of this contract, the parties submit to the jurisdiction of the courts of Panama City, expressly waiving any other forum that might correspond to them by reason of their present or future domiciles, for the resolution of any doubt, difficulty, or controversy related to part or all of this agreement.

The Parties declare that this Contract shall be governed in its interpretation and execution in accordance with the laws of the Republic of Panama. This Contract supersedes and annuls in all its parts any document previously signed.

If any part hereof is held invalid by a court, the validity of the remainder shall not be affected, and it shall remain binding.

The fact that one of the Parties allows, on one or more occasions, the other to breach its obligations or perform them imperfectly, or in a manner different from agreed, or does not insist on compliance with such obligations, or does not timely exercise the contractual or legal rights to which it is entitled, shall not be deemed or be equivalent to a modification of this Contract, nor shall it in any case prevent said Party from thereafter insisting on the faithful and specific performance of the obligations incumbent upon the other, or from exercising the contractual or legal rights it holds.

This Agreement may be modified at any time or for any reason, and shall be considered valid as of the date of its publication on the website https://airbox.com.pa/. We recommend periodically reviewing our website to stay informed of updates.